Careless business leaders risk companies this Christmas
BlockMaster, a provider of secure USB flash drives, reveals that almost two thirds of workers (58%) believe breaking a personal laptop costs more than losing data on a corporate USB device, indicating...
View Article9 Steps to a successful CMS
ITIL v3 service transition book, one discovers that ITIL identifies five key activities for asset and configuration management. However, upon closer examination, the first two sentences under SACM...
View ArticleTop 10 reasons a CMDB implementation fails
Tobin Isenberg gives some of the most common reasons that CMDB implementations fail. Examples are: lack of management buy-in, owner of CI’s do not have easy access and lack of third party integration....
View ArticleLook ahead at 4 configuration management trends for 2011
In 2010, we saw a number of both prominent and subtle trends. These developments will continue to influence and define IT progress for organizations in 2011, particularly in the space of change and...
View ArticleStarting a DML
ITIL defines a Definitive Media Library (DML) as the place to store "official" versions of all media, including software, documentation and licenses. The ITSM Professor tells us where to start.You are...
View ArticleCMDB: not just for IT
As more companies are implementing a CMDB as a core part of their Service Management implementations, questions are starting to arise about the boundaries of the content of the CMDB. Many have felt...
View Article5 Ways a CMS provides value
Building an effective and actionable CMS requires one to understand the fundamentals of configuration management. The v3 release of the IT Infrastructure Library (ITIL) further clarifies the concepts...
View ArticleIntegrating configuration management into existing processes
To implement configuration management in a complex environment, organizations must apply a systematic approach to the design of the CMDB, develop integrated control processes, and assign appropriate...
View ArticleAll ITSM Portal products lists are now embedded
All of ITSM Portal's products lists are now embedded on this site.Check out the following lists:Tools: ITIL tools Free Helpdesk tools for ITIL/ITSMBPM tools Enterprise Architecture tools Open source...
View ArticleCall for Authors: Roles, responsibilities, skills and competences in IT...
=== PROJECT HAS STARTED === AUTHORS AND REVIEWERS HAVE BEEN SELECTED === BOOKS EXPECTED BY WINTER 2011====There are lots of publications on IT Service Management (ITSM), but almost none about the...
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